I also download the Dell OS recovery tool from your website and ran it but it says there is no OS images defined for this product (I assume it is looking for this on your website?) to be able to reinstall Windows from.
I did this because although there is a recovery partition on the hard drive it seems to be corrupt because it won't let me restore from it. I have downloaded a copy of Windows 7 HP and created an ISO of that on a 16GB Thumb Drive. I can't find my OEM disk but the product key sticker is under the flap on the bottom of the laptop. I'm 57 years old and spent probably 20 years of my life working as an IT guy, but this is kicking my butt. I am selling an older (6 years or so) XPS 13 laptop that has Windows 7 Home Premium installed on it. Me too! I tried sending a PM to Dell-Lijo J but he has PM's disabled.
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